Make payments easier for a better guest experience
Part four of our series on attracting and keeping Millennial Customers focus on payments made easy. Restaurants always strive to achieve that perfect guest experience. The one they will tell their friends and family about. It really does not matter if you are a five star table service establishment or carry out burger stand. How fast guest can pay and leave is part of the overall experience. Technology can improve this part of dining out that often diminishes the entire outing if handled poorly.
Servers are busy and your guest know that.
How often have you been our for dinner and wait to get your guest check and credit card back. Much of this can be accounted for via training however servers have a lot on their plate (pun intended). One of the break through technologies allow guest to use their own phone to pay a guest check off including a tip. Yes, you heard that correctly. You don’t need to put an ugly tablet on every table to make it easier for guest to pay. Use the Heartland Guest Application that allows your guest to use their own mobile device to simply scan to pay. Your POS will be configured to print a QR code on each guest check. You guest simply opens the app, scans the code and pays with a credit card they have already associated with their account.
A guest Application improves the experience for the guest and staff too
Technology like a guest app empowered with payments also lessens the load on servers too. Guest paying their own guest check off is one less thing for your servers to do. Another side effect is you could get an extra table turn in for the night too. If you think the technology demands of the millennials is demanding, your haven’t seen anything yet. The next generation Gen Z thinks their tech savvy parents don’t know anything about tech and social media and their right! Learn more about the Heartland Guest Application here.