The Heartland Guest Application engages your guest
Modern POS systems should go beyond your restaurant. Use the Heartland Guest Application to empower guest. Ten years ago you would have paid a king’s ransom to have the technology found today for a few bucks a month. We have leveraged the cloud to bring your restaurant right into your guest phone. Guest will love to pay their guest check right on their own phone. Guest won’t wait to order when they skip the line with your app.
There are guest that expect you to have modern technology
Do you know there are consumers growing up right now that don’t recall a world without apps? A tipping point will soon be reached when you are not relevant without these technologies. Mobile App and Kiosk are the new normal and you risk being an outlier without them. Of course they are not for every restaurant but in the fast casual space they are a must. For the fast casual restaurant the Heartland Guest Application checks all those boxes.
Omni channel Systems should be fully integrated
OK, omni channel and integrated seem like pretty fancy terms right? Well they sound far more fancy than they really are. First omni channel simply means you have more than one way to order. A system with cashier terminals and online ordering would be considered omni channel, simple right. Fully integrated just indicates it acts as one system not a patch work of systems connected via interface. In the case of Heartland Restaurant POS it is omni channel and fully integrated. You won’t have to use an online ordering platform that is separate from your POS. That also goes for delivery, kiosk, loyalty and more. All of these features and functions are native to Heartland Restaurant POS. This is where the Heartland Guest Application comes into play. These are not other programs they are part of the program. This makes all the difference in the world. To arrange a no obligation in person in Seattle, Tacoma or Yakima area or online demonstration of Heartland Restaurant POS call us at 800-863-2274 or follow visit us on the web.
Customers are using Kiosk like never before
Can a restaurant self serve kiosk impact you business in a positive way? Look at the news and you can’t help noticing today’s restaurants are facing labor woes. Restaurant owners are being squeezed in all directions. The big chains are increasing pressure with new technology. You have competition in hiring staff like you’ve never seen before. Can you rely on the same tactics you used ten years a go? You have to face facts that we all do business differently than we did ten years a go. Will you embrace those new models or fight a losing battle?
Your clients are just as busy as you, throw them a bone!
Looking around can you spot the trend in luring consumers to a business? All of us know it is convenience that is driving today’s customer. What happens when your semi regular customer is thinking about a take out order on the way home. They are sitting in horrible traffic, do you think they want to come wait in long lines too for their carry out? Of course they don’t and they won’t. If you don’t make it easy for them someone else is. Time saving restaurant technology is now affordable right where you are for anyone. A now proven technology like a restaurant self serve kiosk will help you turn the tide and lure return guest. Make it just one of the tools in your customer engaging solution and add other features too like online ordering for carry out.
You can afford the technology today your dreamed of yesterday
Leveraging Cloud Technology and cost effective iPads have lead to affordable omni-channel solutions. A robust system is now available right here in the Seattle Tacoma area. Heartland Restaurant POS is a feature rich system offering everything a small business owner needs. Features like POS, Online Ordering, Customer Loyalty, restaurant self serve kiosk and more. Don’t wait any longer, call 800-863-2274 to schedule a demonstration, your competition is!
Your guest have restaurant technology expectations, do you?
In our modern connected world, your guest expect you to have restaurant technology they can engage with. This expectation starts with a great website and updated social media but don’t make the mistake it ends there.
Today’s modern guest are already engaging your business before they even arrive. Are you ready to engage with them? When they walk in can you add them to an integrated wait list alerting them by text their table is ready? Can they join your loyalty program? When they are ready to leave can they pay the check from their phone? If your answer is no to any of those questions you need to update your POS system.
Your competition is engaging with your guest already. Keep them with unrivaled restaurant technology.
Your guest are being exposed to marketing images from local restaurants everywhere they turn. One way to gain an upper hand is offering incentives to guest that already like your restaurant. We all know it is more cost effective to market to existing guest so start there. You restaurant technology should include customer loyalty, build value and brand awareness. Follow that up with online ordering to ensure they can order from you when they are getting take out. Don’t forget to offer in house dining features too like allowing them to pay the check with their phone.
Utilize the technology your guest are already using, their phone.
Your guest are already using the ultimate marketing tool, their cell phone. Your POS system should make it easy to engage guest with what they already have. Heartland Restaurant POS does that with our engagement application. We make it easy for your customers to stay plugged into you with nothing but their phone. With their phone they can be texted when their table is ready, order online, receive a text when their take out is ready, track and manage loyalty points and even pay their guest check. Find out more about how we can help your compete in the Seattle Tacoma area. We are the local Seattle Heartland POS dealer. Contact us at 800-863-2274
Heartland Restaurant POS has released a library of marketing material.
After Heartland purchased and re branded Mobilebytes they’ve implemented some great improvements. Recently they’ve released marketing collateral for end-users to promote their restaurants. Like many restaurants today you are probably taking orders over the phone. While that is awesome let’s face facts, it ties up staff. However, we know most consumers today prefer to order online. Using Heartland’s complete iPad point of sale system you can kill two birds with one stone.
Flip phone orders to online orders with marketing and features.
Simple tools like promo cards direct guest to order online. Therefore, Heartland makes a complete arsenal of material available for users. For instance, with every phone order insert a promo card with the order. In addition, add posters and window clings promoting you offer online ordering. After that, guest will begin using the online ordering site included with Heartland POS.
Why is it important to flip phone orders online?
Simply put, your servers can only take one order at a time. However, your online ordering site is designed to handle large amounts consecutively. In other words, your server will be greeting guest instead of being on a phone when they come in. As a result you can accept more online orders with the same amount of labor. In addition you will likely increase your customer base because you can engage effectively. Above all, making your business easy to order from is what people want.
Can you afford this TECHNOLOGY?
The better question is can you afford to not have this technology in your business? To sum it all up, not having the ability to flip phone orders to online orders will cost you customers. That is to say, you have to engage your guest because your competition is. Our system combined with marketing material is a cost effective way to accomplish this. Call us today at 800-863-2274 to find out more. Of course we can be found online ourselves at Seattle Tacoma Heartland POS dealer.